Testimonials for Alford Foundation and Crawl Space Repair

Alford Home Solutions has provided great service. Very helpful with any and all problems we have. I would recommend them to other businesses. Dave takes care of any requests in a timely manner.

Good workers.  Polite.

Alford can be thankful for their staff - Jaylon Abbott was an amazing worker. He corrected two problems that existed while enduring freezing temperatures (in a crawl space). Very courteous - great representative for your company. Thankful he was sent. Hard to find such competent young workers these days.

Excellent work. Greg was very helpful and patient when answering any questions we have.

Dennis and Mike put up my sunroom, and 2 open patio structures. They worked well together and kept at it until it was all done well.    

Mr. Alford,    I would like to thank you for standing by your warranty on my piers that failed from the original job November 2016, causing more cracks to appear on my bricks and foundation of my home.     I was concerned when I called Alford's last September 2018, to find out that everyone that was involved in the original job were no longer employed with Alford's.  No one could answer my questions regarding the records/data i.e. pier depth, pressures used, and proper placement.  I was told there should have been records of my job, but none could be located.     Mr. Goodall came to my home from Alford's last September 2018 to see the issues going on from the orginal job, but my confidence in your company was not getting better after talking with him.  He was nice, but very disorganized to say the least.  I later realized that Mr. Goodall was no longer employed with Alford's when my calls were not getting returned by him.   It wasn't until Jason Meador was assigned to take care of the issues going on with my home did my confidence return with Alford's.  Mr. Meador took the time to come out to my residence, listen to me and inspect the issues going on with my home where the original job was completed.  He apologized for the issues I was having and assured me they would be taken care of.  He was thorough taking many photographs and documenting the issues going on with my home.  He agreed that there was definitely some issues going on with the orginal pier placement, including the piers possible failing.  He advised me the piers/brackets on my home were not even used by Alford's anymore, and Alfords now used better piers/brackets with updated technology.  I was very impressed with Mr. Meador on how he conducted himself and tackled my problem.  I want to also thank you Sir for allowing Mr. Meador to have a structural engineer inspect my home last December 2018.  I felt better with the structural engineer's input/report to help advise Alford's on what was going on with my home and the issues from the orginal job, including the proper repairs required to fix the problem.  Mr. Meador assured me your best crew would take care of the job.   Donnie Hoffman arrived with his crew this past week on February 6th and had the warranty work completed on the 7th.  I want to let you know that Mr. Hoffman and his crew were outstanding to deal with.  Mr. Hoffman answered all my questions and took the time to explain everything his crew was doing to fix the problem.  Mr. Hoffman could tell the original piers failed and installed 5 new piers with the better/updated bracket technology.  Mr. Hoffman assured me this would take care of my problem.  I felt very good and confident after Mr. Hoffman left.  I was experiencing a lot of anxiety and constantly worried about my home until Mr. Meador and Mr. Hoffman became involved.  I realize you have had some issues with personnel in your company, which I am sure has been very aggravating.  These men involved in my warranty job are assets to Alford's and restored my confidence in your company.   Again, I want to thank you for taking care of my issues with my home and honoring your warranty.  I recently retired from the Kentucky State Police after 21 years of service.  I have lived in my home since 2001.  I love my home Sir.  It has always been my safe haven and happy place to relax from all the stress from my job.  Now that I am retired, I can even enjoy it more.  I prided and dedicated myself on taking care of people and their problems in my career of being a Trooper.  It is nice being taken care of in return by your company.   I know a lot of people in the Tri-state from being a Trooper all these years.  I will definitely recommend your company from how it conducted itself with my home issues, which is why I chose your company in the first place after researching it.  

Your crew worked hard and suited me.

The crew was very respectful and answered all of my questions. The scope of work was explained very well for me to understood. I enjoyed doing business with Alford Home Solutions and they had the best price with the best plan. 

Always here when needed to serve our store, never a problem. Comes in with a smile and always polite to all of us. Answers our questions and is very helpful to us.

Very positive experience! Had a TripleSafe Sump Pump installed and they did a great job. Very professional company and would definitely recommend them to anyone! 

The crew were professional, friendly and answered all of my questions. I had 2 other companies provide estimates, but Alford's gave me a price I could afford. They did a great job and finished in 3 days!

We are extremely happy with John Goodall's level of craftsmanship and careful execution; he made sure every step of the way that he was doing the kind of professional work he'd want done in his own home-and we appreciated that care so much. He was in great communication with us too, which helpes us to feel confident that he would see the job through.

My wife and I finally found a home we wanted and it had a crack in one of the basement walls. My good friend Ryan Holmes and his team - Greg, Ryan & Ron fixed the wall Carbon Fiber Straps. They gave us peace of mind, a transferable lifetime warranty, and the ability to refinish the wall easily because of the straps. And they did it all in a very timely manner! I highly recommend Ryan Holmes and Alford Home Solutions!

I knew I had a mold issue and brought Alford in to give me a quote. During the inspection, they found some dry rotting floor joists. They talked me through all the options and I hired them to repair the floor joists, add additional supports, and perform the mold treatment.They originally planned on three days for the floor joists but were done in two, despite the cramped crawl space they had to work in. Mold treatment was done in a day.I wish I could afford the full crawl space encapsulation, but I'm very happy with the work they did.

Dustin came out to my home to look the project over.He took his time and was not in a hurried state at all. I appreciated the fact that he earned my business. I work with contractors all the time they don’t mean to do this but they do. They talk at you. Dustin talked to me about the project. He listen to me and made suggestions for the project. If I ask a question for clarity. He came right back with the same answer. The truth. Women are tired of being talked at especially regarding their homes or cars. We probably are the top rated home owners in the U.S. I am thrilled to do business with Alfords. Due to first impressions of Dustin and his work ethic